Frequently asked questions
How do I care for my bag?
Luken + Co’s cotton totes and bags can be hand washed or machine washed in cold water, hung to dry, and ironed on low heat. Due to the natural fabric of the bags some shrinkage can be expected.
Nylon bags and back backs can be spot cleaned with warm water and mild detergent.
Lay flat to dry.
Can my order be gift wrapped?
We do not offer giftwrapping, but all Luken + Co.
orders will arrive nicely wrapped in tissue paper.
Can my order be monogrammed?
We do not offer monogramming at this time.
Can I change my order after it's placed?
We may be able to change your order for you if your order has not been processed at the time of inquiry. For assistance, please contact firstname.lastname@example.org.
How do I track my order?
You will receive an email notification and a tracking number when we have shipped your order.
Help, my package never arrived!
If you believe your package has been lost in transit, please email us at email@example.com. We will do our best to assist in locating it. However, after a package has been delivered to the provided address, we cannot be held responsible for lost or stolen packages.
Does Luken + Co charge sales tax?
In accordance with tax laws, we charge sales tax on online purchases made by customers in Connecticut as that is where we have an economic nexus.
Do you have any brick-and-mortar locations?
At this time, we only sell direct to customers via our website. However, we will be doing pop-up shops in Connecticut and New York. Be sure to follow us on Facebook and Instagram to find out about these events.
How does Luken + Co give back?
We feel it’s important to make a difference in our community and world by giving back a portion of our proceeds to non-profit organizations that are close to our heart. Therefore, we will be partnering periodically with non-profit organizations. Be sure to follow us on Instagram and Facebook for details.
At Luken + Co, we keep your information in the strictest confidence. We will never sell,
give, or trade your personal information.